ReelsOn Terms and Conditions

Welcome to ReelsOn Casino. These Terms and Conditions govern your use of our website and services at ReelsOn Casino. By registering an account, you agree to be bound by the terms set out below. Please read them carefully before you start playing, as they form a legally binding agreement between you and Novatrix SRL, the operator of ReelsOn, registered in Cartago, Costa Rica, and licensed by the Government of the Autonomous Island of Anjouan under license ALSI-202508056-FI2.

About Our Operator

At ReelsOn, we are operated by Novatrix SRL (reg. 3-102-893958, Cartago, Costa Rica) under a license issued by the Government of the Autonomous Island of Anjouan. We provide our services in English, German, French, Italian, Norwegian and Spanish, and our platform is localized for multiple regions including EN-NZ, EN-AU, EN-CA, DE-AT, DE-CH, FR-CH and FR-CA. Our ReelsOn platform targets players from Canada, New Zealand, Australia, Switzerland, Austria, Germany, Italy, Norway and other international markets, subject to the restrictions outlined below.

Eligibility and Restricted Territories

We only accept players who are at least 18 years old (or the legal gambling age in their jurisdiction). We at ReelsOn cannot accept registrations from residents of the United States, United Kingdom, Spain, France, Germany, Australia, Austria, Belgium, Netherlands, Poland, Russia, Ukraine and several other restricted countries listed in our full compliance documentation. It is your responsibility to confirm that online gambling is legal in your location before using our services.

Account Registration

When you complete ReelsOn register process, you confirm that all information provided is accurate and current. We may request identity verification documents at any time, particularly before processing withdrawals. Our KYC and AML procedures help us maintain a safe and compliant ReelsOn casino environment for all players.

• You may only hold one account with us
• We reserve the right to suspend accounts with incomplete or fraudulent information
• We may request proof of identity, address and payment method ownership

Deposits and Withdrawals

Our minimum deposit starts at €20 or equivalent in supported currencies including EUR, USD, AUD, CAD, NZD, NOK, BTC, ETH, LTC, DOGE, USDT, TRX and XRP. We accept Visa, Mastercard, Apple Pay, Google Pay, Interac, Santander, Bank Transfer, Skrill, Neteller, Jeton, Neosurf and various cryptocurrencies for ReelsOn deposit transactions. Every reels on withdrawal request is processed according to our verification procedures, with minimum withdrawal amounts matching our deposit thresholds.

We apply weekly and monthly withdrawal limits: €3,000 per week and €15,000 per month for standard accounts, while our VIP Club enjoys €5,000 per week and €20,000 per month, with daily VIP tier limits reaching up to €50,000 for our highest levels. Deposits must be wagered three times before withdrawal, and processing fees may apply if this requirement is not met. Pending time for ReelsOn withdrawal requests is typically up to 72 hours, with bank transfers taking up to 3 business days and refunds processed within 5-7 banking days.

Bonuses and Promotions

At ReelsOn, we offer a Welcome Package of up to €5,000 plus 200 Free Spins across your first three deposits, along with ongoing promotions such as our Crypto Bonus, Reel Boost Monday, Midweek Spin Drop and Friday Crown Reels. Any reelson bonus code must be entered at the time of deposit, and only one active bonus is permitted per account. Our standard wagering requirement is 40x the combined bonus and free spin winnings, with a maximum bet of €5 while wagering is in progress.

We at ReelsOn set a maximum win from bonus funds at 10x the bonus value, and this cap applies even after wagering requirements are completed. Free spins must be activated within one day of being credited, and bonuses remain valid for five days unless stated otherwise. We reserve the right to cancel any reelson no deposit bonus or promotional offer if abuse, bonus hunting, or violation of these terms is detected. Players from Sweden and Finland are not eligible for our welcome offers.

Loyalty Program and VIP Club

Our ReelsOn loyalty program consists of 20 levels, rewarding one point per €10 wagered on slots and per €100 wagered on live games. Each level unlocks free spins, and from level five onward, our players receive daily cashback ranging from 1% to 12.5% depending on tier. Our VIP Club offers a fast track to elite status through a single €1,000 deposit, granting access to dedicated VIP support, higher withdrawal limits, exclusive tournaments and personalized rewards for our top-tier Grand Jackpot and ReelsOn Legend members.

Games and Fair Play

We feature over 4,600 slots and more than 4,900 total games from leading studios including Pragmatic Play, BGaming, Gamzix, Playtech, NetEnt, Yggdrasil, BetSoft and over 90 additional providers. Our reels on live casino section, powered by Evolution, Ezugi and LuckyStreak, includes blackjack, roulette, baccarat, poker and game shows. All games offered on our platform use certified random number generators to ensure fair outcomes for every ReelsOn casino player engaging in reelson slots or table games.

Responsible Gambling

We are committed to promoting responsible gambling practices across our platform. You may request deposit limits, time-outs or self-exclusion at any time by contacting our support team. We encourage all players to treat gambling as entertainment rather than a source of income, and we provide resources for those who may need assistance managing their play.

Customer Support

Our support team is available 24/7 via LiveChat and email at [email protected], with phone support reserved for VIP members. We offer assistance in English, German, French, Italian, Norwegian and Spanish. Whether you need help with reelson login issues, a reels on casino login problem, or questions about the reelson app and reels on casino app, our team is ready to assist.

Account Termination and Changes to Terms

We reserve the right to suspend or close accounts that violate these Terms and Conditions, including cases of fraud, multiple accounts, or bonus abuse. We may amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates to our ReelsOn casino policies.

Limitation of Liability

We strive to provide uninterrupted access to our platform; however, we are not liable for losses resulting from technical issues, internet connectivity problems, or events beyond our reasonable control. By using our services, you acknowledge that gambling involves financial risk and that you participate at your own discretion.

Contact Us

If you have any questions about these Terms and Conditions, or need help with your reelson deposit, reels on withdrawal, or general account matters, please reach out to our support team at [email protected]. We are here to help you enjoy a safe and transparent experience at ReelsOn.